So I get notified 3 of the 4 tires shipped and there's an issue shipping the third. Sounds exactly like when I bought four tires online from (because oddly, they stocked the specific model/size tire I wanted at a much much cheaper rate than tirerack). It's amazing the **** these companies have going on with their logistics software. So what does it mean when you receive a locker pickup code for an order, then a day later (before you've had a chance to pick the order up) another notification for the same shipment indicating that it has been delayed, and won't arrive until later in the day? So I'll bet someone else got my original (MIA) order from last week when they went to pick up their order, and the guy who ordered the stuff I got by mistake is probably standing there punching in his locker code going "WTF, what do you mean the code isn't valid?"Īmazon did say they would contact the other buyer to let him know his order got fouled up, and ship him a replacement. If you have multiple orders, entering the code for ANY of those orders will unlock ALL of the lockers that contain stuff ordered by you. My suspicion is that the system is mis-associating different peoples' orders with each other. So if the system is functioning properly, the only way stuff like this could happen is if they scan one package, but put a different package in the open locker. The rep I spoke to earlier this morning said it is very difficult for the person stocking the lockers to screw things up, because they scan a barcode on the package and the system opens the locker the package should be placed in. I suspect they have some sort of corner case software glitch that they haven't sorted out yet. If anyone else here uses Amazon Locker, beware - they seem to be having issues lately! One of the packages had my complete order in it, the other package does not belong to me. then discover (after leaving the place) that one of them belongs to someone else. This is not unusual, since orders frequently get shipped piecemeal from different warehouses. I punch in the code, and it tells me I have *two* packages (in two lockers). Today I get a notification for the replacement order. Called Customer Support and they couldn't figure it out, so they issued a refund and told me to just re-order (they also offered to expedite but I declined since it wasn't anything urgent). Except the code to open the locker wouldn't work (system told me the code was invalid). Last week, I got a notification e-mail that my order had arrived. So I've used Amazon Locker several times over the past few months, as there's a location in a 7-11 store right by my office and I know the package won't sit out in the rain/snow if nobody is home when it arrives.
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